|Please e-mail questions to: returns@WorkBootsUSA.com|
Work Boot USA's Return Policy: Please read the following instructions very carefully to insure prompt service!
For your convenience, we do offer a return shipping service for $11 per pair of boots. To use our service instead of shipping via a carrier of your choice, you can purchase a return label by following $11 Return Shipping Service
For Defective Product please see Defective Boot Return/Exchange
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
Please include a check or Money Order in the amount of $11.00 for the handling & shipping fees (If two or more items are being exchanged, please contact us for the appropriate shipping charge) If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange. **Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected** If any item marked as for exchange only is sent back, and the requested size is not available, the original product will be shipped back to you and no further exchanges possible. If for any item that is available for exchange in size only, if the size requested is unavailable, the original product will be returned to you.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you. These shipping and handling costs are from the initial shipping, and the cost of sending the boots back to the manufacturer for inspection of quality, cleaning, and repacking, so that our customers will always receive brand new unused products.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above. Items MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected**.
If you cancel your order before it has been picked or shipped, your credit card will be fully refunded. Please be aware that once orders have been picked in the warehouse, they can no longer be stopped and will be shipped. These orders have been loaded onto trucks or are on pallets that have been secured with an outer wrap so our warehouse staff can no longer access them.
If you would like to cancel an order after it has been picked or shipped we can do so, but any Fee’s incurred from UPS (UPS may charge $10-$15 to stop shipment of an order) as well as the shipping cost, will be transferred to your order before the refund.
It is the customer’s responsibility to verify that the information on the order is correct via their confirmation email. A customer must contact Work Boots USA customer service within 1 hour of placing the order to have any incorrect information adjusted. After 1 hour, customer service will process the order as is. If any adjustments are needed to the order after is has been processed, the customer will be responsible for all corrections and adjustment fee’s.
If you are in receipt of an item that is defective, you must contact Work Boots USA within 20 days of the buyer's receipt of defective merchandise to receive a defective product RA number. Your defective product RA number will be emailed to you. Once the defective RA number has been emailed, you have 14 days from the time of receipt of the email to have the product begin shipping to the returns department. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:
Work Boots USA